Shipping policy
We dispatch orders within 2-3 business days. Please note during peak periods, it might take up to 3-5 business days.
We are shipping worldwide with a couple of exceptions.* Please see our shipping fees and delivery times below:
Please note that at the moment, we are unable to offer free shipping to Asia.
Delivery times are indicated from the day the shipment of your order has been confirmed by Each x Other. Our aim is to fulfill your order in the time scale indicated above. However, we cannot take responsibility, if the delivery time is longer than indicated.
We are always happy to answer questions about your orders, so please feel free to contact our customer service team with any enquiries on hello@each-other.com
Our distribution center does not dispatch orders on Saturday, Sunday, and bank holidays of France.
We do not ship to P.O. box addresses.
Although, we use all reasonable efforts to ensure that your order is delivered within a specified time period, we cannot accept responsibility for late deliveries due to circumstances outside of our control. Our customer service team will do our best to inform you of any unexpected delays.
If you have problems with tracking your order, please contact the Customer Service Team via our support e-mail: hello@each-other.com
Customs duty and clearance fee
Europe
All our orders for shipment within the European Union (Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, Netherlands, Denmark, Poland, Spain, Portugal, Estonia, Czech Republic, Finland, Romania, France, Greece, Slovakia, Hungary, Slovenia, Ireland, Sweden, Italy) include VAT charged at the rate of the value-added tax applicable on the French territory.
UK
Taxes are not included for all shipments outside the European Union, including shipments to Switzerland and Norway. You are responsible for paying all taxes upon receipt of the package in accordance with the applicable laws in the destination country.
International
Internationally, additional taxes may be applied at customs and remain at your charge. Orders from the US do not have to pay additional taxes as it is included in the order.
Order Status
All orders are shipped with UPS, DHL , COLISSIMO ,DDP or Fedex and are fully traceable on their website.You can always contact them if you have questions regarding your shipment.
Alternatively, you can refer to the « Orders » section of your account to get general information about your order status.
Returns and Exchanges
For detailed information on returns and exchanges, please see our Returns & Exchange policy here.
By purchasing our goods and/or using our services, you accept this Shipping & return Policy. Please read this Shipping & Return Policy carefully.
The terms used here, unless otherwise defined, have the same meaning as in the General Terms and Conditions.