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Refund policy

Are you unhappy with the product you ordered and want to return it? No problem, we can help you.

We offer free returns except for Asia, America, Australia and Oceania , for full priced items (items purchased on sale or with a discount code are not eligible for a prepaid return label, but our regular return policy is still applicable.)

If you are not eligible for a free return, you also have the option to purchase a return label from us.

If you'd like to use this service, please contact our Customer Service Team via our support e-mail:
The fee of the return label equals to the shipping fee to your region.

Once you receive your order, you have fourteen (14) days to request a return authorization code and return the unwanted item(s).

Each x Other has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.

Any claim regarding the delivery of Product(s) must be submitted in 14 working days following the receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.). If you need any further information, you can send an email to


The Product(s) must be returned to:

22 Av Paul Langevin
Bat Herblay 1 / Porte 1
T : +33 1 39 60 29 35


Any parcel returned after the prescribed timeframe shall be refused and returned to the sender.

In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.

Each x Other cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

Upon receiving the products returned by the customer, customer service will send a confirmation email that the product was received.



Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece separately at

Important information

  • Items must be returned to us in perfect condition accompanied by the return information label.
  • Make sure all products are exactly as you received them, with tag and seal still attached.
  • All shoes must be tried on a carpeted surface until you have decided to keep them.
  • All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product.
  • Please make sure to return tall products that come in their own box inside another solid carton box to not damage the original packaging.
  • Please send the package to:

    22 Av Paul Langevin
    Bat Herblay 1 / Porte 1
    95220 HERBLAY
    T : +33 1 39 60 29 35


Quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

Use coupon code WELCOME10 for 10% off your first order.


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